Frequently Asked Questions

Order & Shipping
How long will it take to receive my order?

Every Veraluxe piece is carefully prepared with precision and care. Quality takes time — and we believe it is worth the wait.

In-Stock Orders:

· Order preparation: 2–3 business days

After shipment:

· Standard Shipping: 7–10 business days

· Express Shipping: 3–5 business days

Custom Orders:

Custom order preparation time may vary depending on the selected product, materials, stone options, and design details.

For custom-made jewelry, please refer to the timeline confirmed with our customer service team before placing your order.
How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click onTracknavigation orChat with us.
Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Exchange & Return
What is your return policy?

Please check our return/refund/exchange policy here.
Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Product Information
Is moissanite a good choice for an engagement ring?

Absolutely. Moissanite is a stunning and highly durable gemstone, making it an excellent alternative to diamonds. It offers exceptional brilliance, clarity, and long-lasting sparkle.

Moissanite is not a fake diamond — it is a premium, lab-grown gemstone with its own unique beauty. To the naked eye, it looks nearly identical to a diamond and even passes standard diamond testers due to its similar thermal conductivity.

Moissanite engagement rings are increasingly popular because they are:

  • Extremely durable
  • Ethically sourced
  • More affordable than diamonds
  • Customisable
  • Timeless and elegant

They retain their sparkle indefinitely without clouding or losing clarity.
What is the difference between a diamond and moissanite?

The primary difference lies in origin and composition:

  • Mined diamonds are naturally formed in the earth.
  • Lab-grown diamonds are created in laboratories under controlled conditions but are chemically identical to mined diamonds.
  • Moissanite is a distinct lab-grown gemstone with exceptional brilliance and fire.

All options are beautiful — the choice depends on personal preference, budget, and ethical considerations.
Can I order jewelry in different metals?

Yes. We offer custom jewelry in a variety of metal options, including 925 sterling silver, 10K gold, 14K gold, 18K gold, platinum, and other precious metals depending on the design.

Gold options can usually be customized in yellow gold, white gold, or rose gold, including 10K rose gold, 14K rose gold, 18K rose gold, 10K yellow gold, 14K yellow gold, 18K yellow gold, 10K white gold, 14K white gold, and 18K white gold.

For custom orders, metal availability may depend on the ring design, stone size, setting style, and production requirements. If you would like a specific metal or finish, please contact us before placing your order and our team will confirm the available options.
Do your moissanite, lab-grown diamond, and natural diamond pieces come with certificates?

Yes. Our moissanite pieces come with a certificate of authenticity, confirming the stone type and key product details.

For lab-grown diamond jewelry, certified stones may include an independent grading report from recognized laboratories such as IGI, GIA, GCAL, or other trusted gemological institutions, depending on the specific stone and product.

For natural diamond jewelry and custom orders, certification depends on the diamond’s size, grade, and sourcing requirements. Certified natural diamonds may include reports from recognized laboratories such as GIA, IGI, HRD, or other reputable gemological labs.

Certificate details vary by product and will be clearly stated on the product page or confirmed with you before production or shipment. If you need a specific type of certificate for a custom order, please contact us before placing your order.
How do I know my ring or bracelet size?

Please refer to the size and measuring guide available on the product page or through our sizing guide section to ensure the perfect fit.