How long will it take to receive my order?
In-stock orders are usually prepared in 2–3 business days. Standard shipping usually takes 7–10 business days after shipment, while express shipping usually takes 3–5 business days. Custom-order timing is confirmed before purchase.
How do I track my order?
Use the order number or tracking number from your shipping confirmation, visit the Track Order page, or contact customer service.
Do you ship internationally?
Yes. Delivery time and fees may vary by destination, shipping method, customs processing, and local carrier conditions.
What is your return policy?
Return eligibility depends on the product type, condition, customization, and the timing of the request. Review the Refund and Returns Policy before ordering.
Can I exchange an item?
Eligible items may be exchanged depending on availability and policy conditions. Contact customer service before returning an item.
Is moissanite suitable for an engagement ring?
Yes. Moissanite is a durable lab-created gemstone valued for its fire, brilliance, and everyday wearability.
What is the difference between diamond and moissanite?
Diamond is carbon; moissanite is silicon carbide. Both are durable and brilliant, but they have different optical characteristics and origins.
Can I order different metals?
Selected designs can be made in 925 sterling silver, 10K, 14K, or 18K gold, platinum, and custom finishes.
Do pieces include certificates?
Certificate availability depends on the stone, size, product style, and custom option. Product pages or customer service will confirm the certificate supplied.
Can I see real photos before shipping?
Yes. Real photos can be supplied before shipment so you can review the stone, setting, and finish.